Term Conditions Page

Terms and Conditions of Use

A. User Account

Account Registration
To use certain features of the website, you may be required to create an account or provide personal details. Usernames and passwords may be suspended or invalidated at any time without prior notice.

Account Security
You are fully responsible for keeping your login credentials confidential. If you believe your password or account has been compromised, you must inform us immediately.

Information Accuracy
All account information provided must be accurate, current, and complete. Users are responsible for updating their details either directly or through customer support when changes occur.

Access Rights
dulanamobile.lk reserves the right to deny access, suspend or terminate accounts, and remove or modify content at its sole discretion without notice.

B. Privacy Policy

Data Protection
Your use of this website is governed by our Privacy Policy. All personal data is handled confidentially and in compliance with applicable laws and regulations.

C. Communication Platform

Service Role
The website acts solely as an online platform that enables customers to purchase products from sellers using available payment methods. dulanamobile.lk is not a party to the transaction and does not handle payments directly.

D. Website Availability

Service Access
While we strive to maintain uninterrupted and error-free service, continuous availability cannot be guaranteed. The website may be temporarily unavailable due to maintenance, updates, or technical issues without prior notice.

License to Use the Website

Eligibility
Access is limited to individuals who are legally capable of entering into binding contracts. Users must be at least 18 years old or operate under the supervision of a parent or legal guardian.

License Grant
dulanamobile.lk grants users a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal shopping purposes only.

Content Accountability
All product descriptions, images, reviews, and opinions are the responsibility of the respective sellers or users who submit them.

Usage Restrictions
Users may not copy, reproduce, sell, resell, exploit, or frame any part of the website or use trademarks without prior written permission from dulanamobile.lk.

User Conduct

Acceptable Use
Users must not disrupt, damage, or misuse the website and must comply with all applicable laws.

Prohibited Actions
Illegal activities including fraud, impersonation, misleading practices, or uploading malicious software are strictly forbidden.

User Submissions

Ownership of Content
All content submitted to the site, including reviews, questions, and comments, becomes the exclusive property of dulanamobile.lk.

Truthfulness
Users must not submit false information or impersonate others.

Objectionable Content Complaints

Reporting Process
Users may report illegal or inappropriate content. Reports must include sufficient details to allow proper investigation.

Intellectual Property Infringement Claims

Rights Protection
If you believe your intellectual property rights have been violated, submit a detailed complaint to the appropriate contact channel. Incomplete or misleading claims will not be processed, and false claims may result in legal consequences.

Trademarks and Copyright

Trademarks
All logos, brand names, and marks associated with dulanamobile.lk are protected trademarks. Unauthorized use is prohibited.

Copyright Ownership
All website content, software, and design elements are protected by intellectual property laws and remain the property of dulanamobile.lk.

Disclaimer

User Responsibility
All services are used at the user’s own risk. dulanamobile.lk is not responsible for the actions, omissions, or breaches of sellers or manufacturers.

No Warranty
The website and its content are provided on an “as is” basis without warranties of any kind. dulanamobile.lk does not guarantee or endorse any products listed.

Indemnification

User Obligation
Users agree to indemnify and hold harmless dulanamobile.lk, its affiliates, and partners from any claims or damages resulting from violations of these terms or applicable laws.

Third-Party Businesses

External Sellers
Products and services may be offered by third parties. dulanamobile.lk does not evaluate or endorse these offerings and disclaims responsibility for third-party conduct.

Communication with Users

Electronic Communication
By using the website or contacting us, you consent to receive communications from dulanamobile.lk via email, SMS, phone calls, or website notifications.

Limitation of Liability

Losses
dulanamobile.lk is not liable for indirect, incidental, or consequential losses, including business or personal losses that are not reasonably foreseeable.

Changes to Terms and Services

Modifications
We reserve the right to update or modify these terms, policies, or services at any time. Continued use of the site implies acceptance of the updated terms.

Force Majeure

Uncontrollable Events
dulanamobile.lk is not responsible for delays or failures caused by events beyond reasonable control, including natural disasters or system failures.

Waiver

Rights Enforcement
Failure to enforce any provision does not constitute a waiver of the right to enforce it later.

Termination

Right to Terminate
dulanamobile.lk may terminate user access or these terms at any time without notice. Upon termination, users must stop using the website immediately.

Governing Law and Jurisdiction

Legal Authority
These terms are governed by the laws of Sri Lanka. Any disputes shall be resolved exclusively in Sri Lankan courts.

Contact Information

Customer Support
For assistance or inquiries, users may contact dulanamobile.lk through official support channels.

Software Usage

License Terms
Users are granted permission to use the website software solely for accessing services. Unauthorized copying, modification, or distribution is prohibited.

Third-Party Software
Use of third-party services may be subject to separate terms and policies.

Conditions of Sale (Between Sellers and Customers)

Sales Overview

This section governs the sale of products or services listed on the website by third-party sellers.

Contract Formation

Order Placement
Placing an order constitutes an offer to purchase. Order confirmation does not mean acceptance.

Acceptance and Dispatch
Acceptance occurs when the seller dispatches the product. Orders may be shipped in multiple packages.

Processing Times
Delivery timelines are estimates only and depend on third-party logistics providers.

Commercial Terms
Pricing, shipping, warranties, and payment terms are agreed directly between buyers and sellers. dulanamobile.lk does not control these terms.

Order Cancellation

Seller Cancellation
Sellers may cancel orders before dispatch. Prepaid amounts will be refunded.

Buyer Cancellation
Customers may cancel orders without charge before dispatch.

Personal Use Limitation
Products are for personal use only. Orders suspected of resale or bulk purchasing may be canceled.

Returns

Return Policy
Returns are governed by the website’s Return Policy.

Pricing, Availability, and Processing

Pricing
Prices are listed in Sri Lankan Rupees and include applicable taxes. Prices may change at any time.

Accuracy
Pricing errors may occur. dulanamobile.lk reserves the right to cancel orders affected by incorrect pricing.

Availability
Stock availability and dispatch estimates are subject to change.

Verification
Orders may require additional verification and may be refused or canceled at any time.

Refund and Promotional Vouchers

Refund Vouchers
Refund vouchers are non-transferable and must be used before expiry.

Promotional Vouchers
Promotional vouchers are single-use, non-refundable, and not redeemable for cash. Misuse may result in cancellation.

Reselling Prohibition

Unauthorized Resale
Reselling products purchased from dulanamobile.lk for commercial purposes is strictly prohibited and may result in legal action.

Taxes

User Responsibility
Users are responsible for all applicable taxes, fees, and charges related to their purchases.

Representations and Warranties

No Guarantees
dulanamobile.lk does not guarantee the quality, performance, or suitability of products sold by third parties and is not liable for seller-related issues.