Privacy Policy Page

Introduction

· Privacy Commitment: dulanamobile.lk values your privacy and is committed to protecting your personal information. By using this website, you agree to the practices described in this policy.

Information Collection

· Data Collected: dulanamobile.lk may collect personal details such as name, gender, date of birth, contact information, payment details, and technical data like IP address.

· Buyer Information: Includes identity and contact details, transaction history, technical data, usage data, location data, and marketing preferences.

· Seller Information: Includes identity and contact details, account and transaction data, technical and usage data, location data, and verification information.

Use of Information

· For Buyers:
o Process and deliver orders and payments
o Provide customer support and manage accounts
o Send promotional messages (with consent)
o Meet legal and operational requirements
o Improve website performance and services

· For Sellers:
o Enable selling and delivery of products
o Manage seller accounts and payments
o Send promotional content (with consent)
o Ensure legal compliance and resolve issues
o Improve platform functionality and services

Data Retention

· Storage Period: Personal data is retained only as long as required for business or legal purposes and is securely deleted afterward.

Data Security

· Protection Measures: dulanamobile.lk uses reasonable security measures to protect personal information from unauthorized access or misuse.

Customer Rights

· Your Rights: Users can access, update, correct, or request deletion of their personal data.

Data Sharing

· Third Parties: Personal data may be shared with trusted third-party service providers for payments, logistics, marketing, and technical support.

Cookies and Tracking

· Cookies: Cookies and similar tools are used to enhance user experience and analyze website usage.

Policy Updates

· Changes: Any updates to this privacy policy will be communicated through the website.

Contact Information

· Support: For privacy-related questions, users may contact dulanamobile.lk.

Additional Use of Data

· Marketing Control: Users can opt out of promotional messages at any time.
· Data Accuracy: Users are responsible for keeping their information accurate and updated.

Anonymized Data

· Usage: Anonymous data may be used for analytics and shared with third parties without identifying users.

Competitions

· Use of Data: Personal data may be used to contact winners and promote offers according to competition terms.

Third Parties and Links

· External Services: dulanamobile.lk is not responsible for the privacy practices of third-party websites. Users should review their policies separately.

International Data Transfers

· Compliance: Personal data may be transferred outside Sri Lanka in accordance with applicable laws.

Security Limitations

· Data Safety: While security measures are in place, no system is completely secure. Continuous improvements are made.

Your Rights

· Consent Withdrawal: Users may withdraw consent for data processing, which may affect service availability.
· Data Deletion: Verified deletion requests will be completed within 15 working days.

Minors

· Age Requirement: Services are intended for users aged 18 and above. No data of minors is knowingly collected.
· Responsibility: Account holders are responsible if minors use the site through their accounts.